Shipping of your package
Delivery available in France and abroad. Packages are generally dispatched within 2 weeks after receipt of payment.
Shipping methods :
Packages are shipped via Colissimo with tracking and drop-off without signature. As for international deliveries, your packages are shipped via the leader of parcel delivery comparators, Boxtal. You can therefore be delivered by FedEx, DHL, UPS, Chronopost, Colissimo, etc. Whichever shipping method you choose, we will send you a link to track your package online.
Shipping fees include preparation and packaging costs as well as postage. Preparation fees are fixed, while shipping fees vary according to total weight of the package. We recommend that you group all your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are sized correctly, and your items are properly protected.
Barnstormer also offers to deliver in its showroom. To collect your order, simply make an appointment with the team. Go to the "contact us" section.
You usually have 30 days to return* your products by mail or in store. Of course, we take into account the situation and have extended the time to make your returns up to 30 days after the end of the containment.
To make a free return:
1. Check the product(s) you wish to return on your delivery slip
2. Insert this delivery note in your package along with the product(s) to be returned
3. Stick the pre-paid postal label on your box
4. You have the choice to deposit your package in: your post office, La Poste mailboxes, your mailbox (after having made the request on DHL).
To make a return in store, go to the store of your choice with your order number.
*The items you wish to return must be packaged in their original packaging with their labels. Only new, unworn and undirty products will be refunded within 4 to 10 days via the payment method chosen for the order.